PICK-UP PRIVACY STATEMENT
PICK-UP collects information about you when you access our website, register and
use our web based applications, our mobile applications, and other online products
and services (our “Services”). These Services are provided by HK PICK-UP Limited.
Scope and Application
This Privacy Statement (“Statement") applies to anyone who use our Services to
register as a customer for delivery services that we offer (“Users”). This Statement
does not apply to information we collect from delivery agents (our “DA”). If you
interact with the Services as both a User and a DA, the respective privacy statements
apply to your different interactions.
Sources of Information
1. Information Provided by You Directly
We collect information you provide directly to us, such as when you register an
account with us or when you modify you account details post registration, when you
request an on-demand delivery services, or when you contact us. This information
may include: name, email, phone number, address, company name, company
address, payment details, delivery notes, customer/delivery recipient information
and other information you choose to provide.
2. Information We Collect Through Your Use of Our Services
When you use our Services, we collect information about you including the
a. Location Information: When you use our delivery services, we collect location
data from PICK-UP mobile app used by the DA. We may also collect the location
of your device when the app is running.
b. Transaction Information: We collect details of the transactions related to your
use of our Services, including the types of items delivered, the
weight/dimension of the items delivered, date and time the service was
provided, amount charged, distance traveled, and other related transaction
details. Additionally, if someone uses your promo code, we may associate your
name with that person.
c. Usage and Preference Information: We collect information about how you and
site visitors interact with our Services, preferences expressed, and settings
similar technologies that create and maintain unique identifiers.
d. Device Information: We may collect information about your electronic device
(computer, tablets, mobile device, etc), including, for example, the hardware
model, operating system and version, software and file names and version,
preferred language, unique device identifier, advertising identifiers, serial
number, device motion information, and network information.
e. Call and SMS Data: Our Services facilitate communications between Users and
DA. In connection with facilitating this service, we receive call data, including
the date and time of the call or SMS message, the parties’ phone numbers, and
the content of the SMS message.
f. Log Information: When you interact with our Services, we collect server logs,
which may include information like device IP address, access dates and times,
app features or pages viewed, app crashes and other system activity, type of
browser, and the third-party site or service you were using before interacting
with our Services.
3. Information We Collect From Other Sources
We may also receive information from other sources and combine that with
information we collect through our Services. This includes, for example, information
obtained if you engage with a separate app or website that uses our API (or whose
API we use), we may receive information about you or your connections from that
site or app and when our DAs provide us with User ratings for delivery services
provided to you.
4. Information Protection
We implement a variety of security measures to maintain the safety of the
information collected about you, which may include (but not limited to): SSL
certificate signing, TLS encryption, and hashed password storage.
Use of Information
We may use the information we collect about you to:
a. Personalize and improve our Services to you, including to provide or recommend
features, content, social connections, referrals, and advertisements.
b. Facilitate our Services to you, including, for example, to facilitate payments, send
notifications, send receipts, provide products and services you request (and send
related information), develop new features, provide customer support to Users
and Drivers, develop safety features, authenticate users, and send product
updates and administrative messages;
c. For internal operational purposes, including, for example, toprevent fraud and
abuse of our Services; to troubleshoot software bugs and operational problems;
to conduct data analysis, testing, and research; and to monitor and analyze usage
and activity trends;
d. Facilitate communications (i) between you and the DAs, such as estimated times
of arrival (ETAs), or (ii) between you and a contact of yours at your direction in
connection with your use of certain features, such as referrals, invites, or sharing
of location tracking;
e. Send you information that may be of interest to you, including information about
new services, promotions, events etc;
Sharing of Information
We do not sell, trade, or otherwise transfer to outside parties the information we
collect about you. However, we share certain information with trusted partners and
parties that are involved in providing Services to you including the DAs (for example
PICK-UP and delivery location), with the named recipients of the delivery items (for
example your name and nature of the item), and with other trusted third parties
who assist us in our business and operations including business consultants, market
consultants, investors, and financiers, so long as those parties agree to keep this
information strictly confidential. We may also release your information when we
believe release is appropriate to comply with the law, enforce our site policies, or
protect ours or others rights, property, or safety. Non-personally identifiable visitor
information may be provided to other parties for marketing, advertising, or other
Analytics and Advertising Services Provided by Others
We may allow others to provide audience measurement and analytics services for
us, to serve advertisements on our behalf across the Internet, and to track and
web beacons, SDKs, and other technologies to identify your device when you visit
our site and use our Services, as well as when you visit other online sites and
We do use certain cookies (such as Google Analytics’ cookies) and other similar
technologies. The cookies used are for the purpose of enabling you to use the
service (for example to enable you to complete a registration or access information)
and for us to understand and save your preferences for future visits, keep track of
advertisements and compile aggregate data about site traffic and site interaction so
that we can offer better site experiences and tools in the future. We may contract
with third-party service providers to assist us in better understanding our site
visitors. These service providers are not permitted to use the information collected
on our behalf except to help us conduct and improve our business.
You can choose to disable cookies (through your browser or device settings)
although you should be aware that this may prevent you from being able to use all
parts of our Services.
Changes to the Statement
Our Privacy Statement may change from time to time. We will notify you of any
significant changes to the Statement via our Services or other means, including
emails. Your continued use of the Services after such notice constitutes your consent
to the changes.